Urban Skills: Get By Automated Call Center Menus

August 4th, 2006 at 4:13 am · DrHGuy · No Comments

Please listen carefully because our menu options have changed

You know what? Maybe options have changed. Maybe the caller’s options for dealing with Automated Call Center Menus (AKA Interactive Voice Response (IVR) systems) have changed.

Option #1: Get By Automated Call Center Menus By Using GetHuman

GetHuman is a still-growing database of system bypasses, listed by company, to reach human representatives at call centers.

For example, to talk to a living, breathing human at e*Trade without suffering through every option of every submenu, one calls the e*Trade number, 800-786-2575, and when the system there picks up the call, presses #### (4 pound signs).

That’s it.

And it’s free of charge.

http://www.gethuman.com/us/

Option #2: Get By Automated Call Center Menus By Using *Get F**ked*

The word on the net is that many of the IVR systems that are programmed to recognize key words respond to that set of special words such as those expletives forbidden by your mother and the FCC by immediately transferring the caller to a human rep.